Remote support · Comparison
Zoho Assist Alternative: How Infronest Compares
Zoho Assist is a straightforward, well-priced remote support tool, and a natural choice for teams already using Zoho. Teams look for an alternative when remote access is one of several tools they run against the same set of machines.
Infronest is an all-in-one IT management platform: 16 modules — monitoring, IT assets, helpdesk, device management, patch management, RMM and VAPT — in a single tenant-isolated workspace.
What Zoho Assist is known for
Zoho Assist provides attended and unattended remote access and screen sharing, priced per technician, with tight integration into the wider Zoho product family.
Zoho Assist vs Infronest, side by side
| Zoho Assist | Infronest | |
|---|---|---|
| Primary focus | Remote support and screen sharing | IT platform where remote access is one capability of many |
| Attended & unattended access | Both supported | Both, for managed Windows, macOS and Linux devices |
| Device management (MDM) | Not the product focus | Enrolment, policy, encryption and compliance included |
| Patch management | Not the product focus | Dedicated module with ring deployment |
| Monitoring & alerting | Not the product focus | Server, network and website monitoring included |
| Helpdesk & assets | Separate Zoho products | Included, with sessions tied to a known asset |
| Pricing model | Per technician | Per tenant, all modules included |
Choose Zoho Assist if…
- You only need remote support and already run Zoho for the rest
- Per-technician pricing suits a small support team
- You want a simple, focused tool with minimal setup
Choose Infronest if…
- You want the device you are connecting to already be a managed, monitored asset
- You need patching, monitoring and ticketing alongside remote access
- You want one audit trail covering access, changes and tickets
See it on your own devices
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