Infronest Terms of Service

1. Definitions

"Infronest", "we", "us" means Infronest Technologies Pvt. Ltd., a company incorporated in India with its registered office in Gurugram, Haryana. "Service" means the Infronest IT-management platform, including its web application, APIs, device agents, mobile applications and associated modules (monitoring, IT assets, helpdesk, patch management, MDM, VAPT and others), as made available to the Customer. "Customer" means the organisation that registers a workspace and accepts these Terms. "User" means an individual authorised by the Customer to use the Service. "Customer Data" means data submitted to, collected by or generated within the Customer’s workspace, including device telemetry, tickets, asset records and scan results. "Workspace" means the Customer’s tenant-isolated instance of the Service.

2. The Service and workspace access

Infronest provides the Service on a subscription basis. Users must sign in through their organisation’s workspace and act within the roles and permissions assigned by the Customer. Workspace discovery is the canonical entry point; direct tenant URLs may stop resolving if a workspace is suspended, renamed or deleted.

The modules available to a workspace depend on the Customer’s subscription plan and any owner-granted module overrides. Module availability by plan is described on the pricing page and in the order form.

3. Accounts and eligibility

The Customer is responsible for the accuracy of registration information, for maintaining the confidentiality of credentials, and for all activity under its accounts. The Customer must notify us without undue delay at the contact address below on becoming aware of any unauthorised use of its workspace. The Service is offered to businesses; a person accepting these Terms on behalf of an organisation represents that they are authorised to bind it.

4. Licence grant and restrictions

Subject to these Terms and payment of applicable fees, Infronest grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable licence during the subscription term to access and use the Service, and to install Infronest device agents on endpoints the Customer manages, for the Customer’s internal business purposes.

The Customer must not: (a) resell, rent or provide the Service to third parties except as expressly agreed (for example under a managed-service arrangement recorded in the order form); (b) reverse engineer, decompile or attempt to extract source code except to the extent a law permits it notwithstanding this clause; (c) circumvent tenant isolation, usage limits or security controls; (d) use the Service to build a competing product; or (e) upload malicious code, other than authorised security-testing payloads targeted exclusively at systems within the Customer’s own authorised scope.

5. Acceptable use

Monitoring, support, security, procurement and automation features may be used only on systems and networks the Customer is authorised to manage. The Customer is solely responsible for obtaining any consents required to monitor its own endpoints, employees’ managed devices and infrastructure under applicable law, and for keeping its own access policies aligned with the tenant boundary the Service enforces.

6. Security testing (VAPT) authorisation

The Service includes vulnerability assessment and penetration testing capabilities. The Customer must only scan or test targets it owns or is expressly authorised in writing to test, and is responsible for maintaining evidence of that authorisation. Infronest may suspend scanning features immediately if testing appears to target systems outside the Customer’s authorised scope. The Customer indemnifies Infronest against claims arising from testing conducted without valid authorisation.

7. Customer Data, privacy and tenant isolation

As between the parties, the Customer owns Customer Data. The Customer grants Infronest a licence to host, process and transmit Customer Data solely to provide and secure the Service, to comply with law, and as otherwise instructed by the Customer. Infronest enforces tenant isolation so that each workspace’s data remains scoped to that organisation.

Personal data is processed as described in the Privacy Policy, which forms part of these Terms. Where the Customer requires a data processing agreement, one is available via legal@infronest.com. On termination, the Customer may export Customer Data through in-product export features; residual copies are deleted from active systems within the retention windows stated in the Privacy Policy.

8. Service levels, support and maintenance

Infronest operates the Service with commercially reasonable skill and care and publishes operational status on its status page. Support requests are handled through the in-product channels; support access into a tenant requires explicit owner approval through the in-product workflow — operator access without owner approval is not part of the Service.

Scheduled maintenance is announced in advance through the workspace where practicable. Any committed uptime percentage, support response targets and service credits are set out in the order form or negotiated MSA for the Customer’s plan.

9. Fees, billing and taxes

Fees are as published on the pricing page or stated in the order form, are payable in advance for each billing period, and are exclusive of GST and other applicable taxes, which are charged additionally at the prevailing rate. Fees are non-refundable except where these Terms or applicable law expressly provide otherwise. Infronest may revise pricing with effect from the Customer’s next renewal, with prior notice through the workspace and the billing contact on file.

If undisputed fees remain unpaid after notice, Infronest may suspend the workspace until payment is received.

10. Term, suspension and termination

These Terms apply from the Customer’s first use of the Service and continue for the subscription term, renewing per the order form or plan settings. Either party may terminate for material breach not cured within 30 days of written notice, or immediately if the other party becomes insolvent. Infronest may suspend a workspace immediately where continued operation would create a security risk, breach law, or where clause 6 (testing authorisation) or clause 5 (acceptable use) is violated.

On termination: access ends, the Customer’s data-export rights under clause 7 apply for 30 days, and clauses which by their nature survive (including confidentiality, liability, indemnity and governing law) survive.

11. Intellectual property

Infronest and its licensors retain all rights in the Service, its software, agents, documentation and branding. No rights are granted except as expressly stated. Feedback may be used to improve the Service without obligation. The Infronest name and logo are trademarks of Infronest Technologies Pvt. Ltd.; third-party names referenced in the Service or on the website are trademarks of their respective owners.

12. Confidentiality

Each party will protect the other’s confidential information with at least the care it uses for its own similar information (and no less than reasonable care), use it only to perform under these Terms, and disclose it only to personnel and advisers bound by comparable obligations, or where disclosure is required by law with prompt notice where lawful.

13. Warranties and disclaimers

Infronest warrants that the Service will materially conform to its documentation. Except as expressly stated, the Service is provided “as is” and Infronest disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, to the maximum extent permitted by law. Security features (including VAPT, EDR and monitoring) reduce risk; they do not guarantee that intrusions, vulnerabilities or outages will be prevented or detected.

14. Limitation of liability

To the maximum extent permitted by law: neither party is liable for indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue or data; and each party’s aggregate liability arising out of or relating to the Service is capped at the fees paid or payable by the Customer in the 12 months preceding the event giving rise to liability. These limits do not apply to the Customer’s payment obligations, either party’s indemnity obligations, infringement of the other’s intellectual property, or liability that cannot be limited under applicable law.

15. Indemnification

Infronest will defend the Customer against third-party claims that the Service, as provided, infringes Indian intellectual-property rights, and pay resulting settlements or awarded damages, provided the Customer promptly notifies Infronest and allows it to control the defence. The Customer will defend Infronest against third-party claims arising from Customer Data, use of the Service in breach of these Terms, or security testing without valid authorisation (clause 6), on the same conditions.

16. Changes to the Service and these Terms

Modules, packaging and features may evolve as the product matures. Infronest will notify customers of material adverse changes and of changes to these Terms through the workspace and the contact email on file before they take effect; continued use after the effective date constitutes acceptance. If a change materially reduces the Service the Customer paid for, the Customer may terminate the affected subscription and receive a pro-rata refund of prepaid, unused fees.

17. Governing law and dispute resolution

These Terms are governed by the laws of India. Subject to any mandatory law, the courts at Gurugram, Haryana have exclusive jurisdiction over disputes arising out of or in connection with these Terms. The parties will first attempt in good faith to resolve any dispute through senior-management escalation for 30 days before starting proceedings.

18. Notices, grievances and contact

Legal notices to Infronest must be sent to legal@infronest.com and to the registered office below. Notices to the Customer are given through the workspace or to the billing contact on file. Grievances relating to personal data are handled per the Privacy Policy’s grievance-redressal section.

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