Question 1

How do MSPs isolate client data on Infronest?

Accepted Answer

Every client is a separate tenant on its own subdomain with row-level security in the database, and cross-tenant isolation is verified by automated tests on each release, so there is no path for one client’s data to reach another.

Question 2

How does our team get into a client workspace?

Accepted Answer

Through the support-access approval workflow. There is no standing back door: a technician requests access, the client owner approves it, the session is time-boxed, and every action is written to the immutable audit log.

Question 3

Can clients log into their own workspace directly?

Accepted Answer

Yes. Each client tenant has its own subdomain login, and per-tenant reports and activity logs mean a client sees exactly their own operations — useful for QBRs where you want the client looking at the same numbers you are.

Question 4

Can we run VAPT separately for each client?

Accepted Answer

Yes. Engagements are scoped to a defined allowed_hosts list per client, scans run independently, and each client gets their own HTML/PDF report — nothing is shared across tenants.

Question 5

Can we enable different modules per client?

Accepted Answer

Module access is set per workspace, and owner overrides let you grant modules beyond a plan for a specific client, so each tenant’s footprint is configured independently.

Question 6

Is there an agent for patching and monitoring client fleets?

Accepted Answer

The RMM agent ingests inventory, patch and discovery data, patch management deploys updates in rings, and MDM manages enrolled Windows, macOS, Linux and Android devices (no iOS/iPadOS device management today) — one lightweight agent footprint per endpoint.

Question 7

Is Infronest a certified MSSP that carries our clients’ certifications?

Accepted Answer

No. Infronest is a multi-tenant platform, not a certified MSSP. Infronest Technology Private Limited is ISO 27001:2022 certified and ISO 9001:2015 certified, but that covers our own management systems and does not transfer to your clients. It gives you ISO-aligned controls and exportable evidence so you can support each client’s own compliance posture.

Multi-tenant MSP workspaces: every client isolated, none mixed

Who this is for

MSPs and IT service providers

Teams managing multiple companies

Operators who need client separation

How it works

Create a workspace per client

Onboard client endpoints

Control how your team enters a client tenant

Deliver security per client

Operate and report by tenant

A worked example

What the workflow improves

Separate every client workspace

Route users to the right subdomain

Control modules and support access per tenant

Real product areas behind this solution

Tenant approvals

Support access

Server monitoring

Tickets

Assets

Billing controls

Frequently asked questions

Run thirty clients like thirty clean rooms