Solution for enterprise IT
One workspace for enterprise IT operations
Bring assets, support, monitoring, vendors, security, and reporting into a tenant-isolated IT operations workspace.
- Modules used
- Assets
- Helpdesk
- Server monitoring
- Vendors
- Security/VAPT
- Reports
Who this is for
Internal IT teams
Growing companies with many tools
Teams that need role-based operations
How it works
- 01
Consolidate the tool sprawl
Move assets, software licences, vendors and support tickets off spreadsheets and disconnected tools into one tenant-isolated workspace, with master data (locations, departments, business units) shared across every module.
- 02
Structure identity and access
Use the seven-role RBAC model, connect SSO over SAML/OIDC with SCIM provisioning, enforce MFA for privileged roles, and add conditional access by IP, geo, time and device trust.
- 03
Run IT service management by the book
Operate an SLA-aware helpdesk alongside change management with CAB approvals and rollback plans, problem management with root-cause analysis, an incident dashboard, a knowledge base and a lightweight CMDB.
- 04
Keep infrastructure and endpoints healthy
Watch servers, networks and websites, ingest endpoint inventory and patch state through the RMM agent, and roll patches out in rings across the fleet.
- 05
Report and govern centrally
Turn operational data into reports and automation rules, keep activity logs across modules, and run scoped VAPT engagements for evidence.
A worked example
A typical rollout: a 1,200-person enterprise across five cities replaces six point tools. Assets, licences and vendor contracts consolidate into one register, with locations and departments shared as master data across every module. Joiners and leavers flow from Entra ID through SCIM, and privileged roles must clear TOTP MFA. A risky database change goes through CAB review with a rollback plan attached before it is scheduled; the RMM agent reports 60 endpoints missing a critical patch, and the fix rolls out in rings starting with one office. Leadership reads one monthly report instead of stitching together six exports.
What the workflow improves
Reduce disconnected spreadsheets
Give IT and employees clear workflows
Keep audit and activity context in one place
Frequently asked questions
See also: IT asset management · Helpdesk & ticketing · IT asset management tools (blog) · What is a helpdesk? (blog) · Pricing
One workspace for every office, team and asset
Replace the point-tool sprawl with shared master data, CAB-governed change, ring-based patching and a single audit-ready reporting line for leadership.