Move assets, software licences, vendors and support tickets off spreadsheets and disconnected tools into one tenant-isolated workspace, with master data (locations, departments, business units) shared across every module.
02
Structure identity and access
Use the seven-role RBAC model, connect SSO over SAML/OIDC with SCIM provisioning, enforce MFA for privileged roles, and add conditional access by IP, geo, time and device trust.
03
Run IT service management by the book
Operate an SLA-aware helpdesk alongside change management with CAB approvals and rollback plans, problem management with root-cause analysis, an incident dashboard, a knowledge base and a lightweight CMDB.
04
Keep infrastructure and endpoints healthy
Watch servers, networks and websites, ingest endpoint inventory and patch state through the RMM agent, and roll patches out in rings across the fleet.
05
Report and govern centrally
Turn operational data into reports and automation rules, keep activity logs across modules, and run scoped VAPT engagements for evidence.
Example
A worked example
A typical rollout: a 1,200-person enterprise across five cities replaces six point tools. Assets, licences and vendor contracts consolidate into one register, with locations and departments shared as master data across every module. Joiners and leavers flow from Entra ID through SCIM, and privileged roles must clear TOTP MFA. A risky database change goes through CAB review with a rollback plan attached before it is scheduled; the RMM agent reports 60 endpoints missing a critical patch, and the fix rolls out in rings starting with one office. Leadership reads one monthly report instead of stitching together six exports.
FAQ
Frequently asked questions
Can Infronest run a multi-location enterprise on one platform?
Yes — that is the consolidation case. One workspace carries assets, tickets, changes, monitoring and patching for every office, with locations, departments and business units modelled as shared master data, so a laptop in one city and a server in another sit in the same register with the same reporting.
Does Infronest support enterprise SSO and SCIM user provisioning?
Yes. SSO works over SAML 2.0 and OIDC with Google Workspace, Microsoft 365 / Entra ID and Okta, and SCIM provisioning is available on Enterprise, so joiners and leavers flow from your IdP rather than being managed by hand.
Can we control which modules and data each team sees?
Module access is controlled per workspace and every action is scoped by role and tenant under the seven-role RBAC model, so teams only reach the modules and records they are entitled to.
How do we manage change safely at scale?
Change management supports standard, normal (CAB) and emergency change types, each with risk and impact scoring, an implementation plan and a rollback plan, moving through a draft → review → approved → scheduled → completed workflow.
Is our security posture audit-ready with Infronest?
Immutable, write-once audit logs cover every action, SIEM export in JSON is available on Enterprise for Splunk/Datadog/Elastic, and scoped VAPT gives you findings and reports. Our stated posture is "ISO 27001 aligned — certification in progress".
Can we export our data and avoid lock-in?
Yes. Every module offers one-click export in CSV, JSON or PDF, and on cancellation a final export is available during the 90-day retention window before hard delete.
What uptime SLA can we expect?
Per the /security Trust Center, 99.9% is offered on Growth and 99.99% on Enterprise when contracted, with operational status published on the public status page when configured.
Replace the point-tool sprawl with shared master data, CAB-governed change, ring-based patching and a single audit-ready reporting line for leadership.