Best fit
Who this is for
Hospital & clinic IT
Healthcare SaaS operators
Teams needing BAA-ready processes
Outcomes
What the workflow improves
Tenant-scoped PHI boundaries
Support access approvals
Operational history for reviews
Modules used
Real product areas behind this solution
Access controlTicketsAssetsServer monitoringSecurity/VAPTReports
How it works
How it works
01
Give each site its own isolated workspace
Every hospital, clinic or healthcare-SaaS operator runs as a separate tenant with subdomain isolation and row-level security, so records for one site never surface in another.
02
Govern who can reach sensitive systems
Assign least-privilege RBAC for clinical versus IT staff, connect SSO, enforce MFA for privileged roles, and require the support-access approval workflow before any operator or vendor can enter a workspace — time-boxed and fully audited.
03
Keep endpoints that touch records healthy
Track medical and IT assets in the asset register, enrol the Windows, macOS, Linux and Android devices that access patient data in MDM, and keep them current with patch management across the fleet.
04
Run privacy operations
Handle data-subject requests, maintain a breach register and consent records, and crypto-erase data per organization when a device or account is decommissioned.
05
Assure continuity
Scheduled encrypted backups with a weekly restore drill prove recoverability, while server monitoring watches the infrastructure hosting clinical applications.
Example
A worked example
Picture a hospital group with three sites, 250 staff and roughly 400 devices able to open the EMR. Each site runs as its own workspace; nursing-station PCs and ward tablets are enrolled in MDM (Windows, macOS, Linux and Android) and kept current by patch management. When the EMR vendor needs to troubleshoot, the site owner approves a time-boxed support session that is logged end to end. A patient’s deletion request is tracked as a data-subject request through to fulfilment, and when a ward laptop is retired, crypto-erasure runs before it leaves the building.
FAQ
Frequently asked questions
Is Infronest suitable for hospitals and clinic networks?
Yes, for the IT-and-privacy side of running them: per-site workspace isolation, governance of the devices that open clinical systems, audited time-boxed vendor access, data-subject request tracking and breach registers, and backup restore drills for continuity. It manages the endpoints and operations around your EMR — it is not itself an EMR or a medical-records system.
Is Infronest HIPAA certified, and can you sign a BAA?
HIPAA has no official certification scheme, so no vendor is truthfully "HIPAA-certified", and Infronest does not claim to be. The technical safeguards that support your HIPAA Security Rule obligations — tenant isolation, encryption in transit and at rest, RBAC, MFA, immutable audit logs and support-access approvals — are all live. A Business Associate Agreement can be discussed on request, as noted on the /security Trust Center. Our stated posture is "GDPR & DPDPA aligned" with "Internal security assessment, May 2026 — no third-party penetration test".
How is patient data kept isolated between sites?
Each site is a separate tenant on its own subdomain, with row-level security in the database and automated cross-tenant isolation tests on every release, so no site can read another site’s data.
How do we control third-party and vendor access to systems holding records?
The support-access approval workflow means an operator or vendor cannot silently enter a workspace: access is requested, approved by the owner, time-boxed, and captured in the immutable audit log.
What happens to data on a decommissioned device or a cancelled account?
Devices enrolled in MDM can be wiped, and data follows a 90-day retention window before hard delete with cryptographic erasure. Per-organization crypto-erasure with annual key rotation is built into the compliance module.
Can Infronest help us meet breach-notification duties?
The compliance module keeps a breach register, and the platform’s stated process includes breach notification within 72 hours per GDPR/DPDPA, backed by immutable audit logs of who accessed what.
Can we manage the tablets and PCs that access patient records?
Yes, with one honest caveat. MDM enrols Windows, macOS, Linux and Android devices today — there is no iOS/iPadOS device management yet — applying policy and compliance rules while patch management keeps the fleet current. So Android ward tablets and desktop workstations are covered; iPads are not.
See also: Mobile Device Management · DPDP compliance operations · What is MDM? (blog) · MDM best practices (blog) · Security Trust Center
Keep every device that touches patient data governed
Per-site isolation, audited vendor sessions, tracked deletion requests and crypto-erasure on decommission — privacy operations your clinical IT team can actually run.